Terms of Service

1. Acceptance of Terms

By accessing or using the PublisherKit platform (“Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not use the Service. These Terms constitute a legally binding agreement between you (“User,” “you,” or “your”) and Multimedia Publishing LLC, a company registered in the State of Delaware, United States, operating the PublisherKit brand (“we,” “us,” or “our”).

2. Description of Service

PublisherKit is an all-in-one marketing platform designed for self-publishers. The Service includes email marketing, sales funnel building, website creation, workflow automations, CRM, social media scheduling, course hosting, community features, and related tools.

PublisherKit provides marketing workflow templates, email copy templates, landing page templates, and automation sequences designed for self-published authors. These templates are provided as starting points and general guidance. They do not constitute legal, marketing, or business advice. You are solely responsible for reviewing, customizing, and ensuring that any content you create or send through the Service complies with all applicable laws, regulations, and third-party platform policies.

3. Account Registration

To use PublisherKit, you must create an account with accurate and complete information. You are responsible for:

• Maintaining the confidentiality of your login credentials.
• All activities that occur under your account.
• Notifying us immediately of any unauthorized use of your account.
• Ensuring that your use of the Service complies with all applicable laws and third-party platform terms of service.

We reserve the right to suspend or terminate accounts that violate these Terms.

4. Money-Back Guarantee

PublisherKit offers a 30-day money-back guarantee on all plans. If you are not satisfied with the Service within the first 30 days of your subscription, you may request a full refund by contacting us at support@publisherkit.io. Refunds will be processed within 14 business days. After the 30-day period, no refunds will be issued for the current billing cycle, but you may cancel your subscription at any time to prevent future charges.

5. Payment and Billing

• Subscription fees are billed monthly or annually, depending on your selected billing cycle.
• All prices are in EUR and exclude applicable taxes unless otherwise stated.
• Payments are processed securely through Stripe. You authorize us to charge your payment method on a recurring basis.
• If a payment fails, we will attempt to retry the charge and may suspend your account after repeated failures.

6. Plan Changes

You may upgrade or downgrade your plan at any time from your dashboard. Upgrades take effect immediately; downgrades take effect at the start of your next billing cycle. No penalties or fees apply for switching plans.

7. Cancellation and Refunds

• You may cancel your subscription at any time from your account dashboard.
• Upon cancellation, you retain access to the Service until the end of your current billing period.
• We do not offer partial-month or partial-year refunds.
• After cancellation takes effect, your data will be retained for 14 days, after which it will be permanently deleted.
• No refunds will be issued for account suspensions or terminations resulting from violations of these Terms, our Acceptable Use Policy, or any third-party platform’s terms of service.

8. Acceptable Use

You agree not to use PublisherKit to:

• Send unsolicited spam, phishing emails, or any form of bulk unsolicited communication.
• Upload or distribute malicious software, viruses, or harmful content.
• Violate any applicable laws or regulations, including but not limited to CAN-SPAM, GDPR, and other data protection and email marketing laws.
• Infringe upon the intellectual property rights of others.
• Harass, abuse, or threaten other users or third parties.
• Attempt to gain unauthorized access to the Service or its related systems.
• Manipulate, incentivize, or artificially inflate product reviews on any third-party platform, including but not limited to Amazon, Goodreads, Apple Books, or any other online retailer.
• Require, demand, or condition the receipt of bonuses, gifts, or other incentives upon a reader leaving a review on any platform.
• Use the Service to create or send communications that misrepresent the nature of a review request or violate any third-party platform’s review policies.
• Send email communications to individuals who have not provided consent to receive them, or fail to honor unsubscribe requests.
• Collect personal data (including email addresses) without appropriate consent or in violation of applicable data protection laws.

We reserve the right to suspend or terminate accounts that violate this Acceptable Use Policy without notice or refund.

9. Third-Party Platform Compliance

9.1 Your Responsibility

PublisherKit integrates with and facilitates workflows on third-party platforms including, but not limited to, Amazon Kindle Direct Publishing (KDP), Facebook/Meta, Instagram, and various email service providers. You are solely responsible for understanding and complying with the terms of service, community guidelines, and policies of every third-party platform you use in connection with the Service.

9.2 Amazon and Online Retailer Policies

PublisherKit provides workflow templates designed to help authors collect reader reviews, manage Advance Reader Copy (ARC) teams, and build email lists. These workflows are designed with compliance in mind, but we do not guarantee that any specific workflow, template, or email sequence complies with Amazon’s or any other retailer’s current terms of service. Amazon and other platforms may change their policies at any time without notice.

It is your responsibility to:

• Review and understand Amazon’s Community Guidelines and Customer Review policies before using any review-related workflows.
• Ensure that your review requests are for honest, voluntary, and unbiased reviews only.
• Never require, demand, or condition bonuses or incentives upon the submission of a review.
• Include appropriate disclosures in accordance with applicable regulations (e.g., FTC disclosure requirements for free or discounted products).
• Monitor changes to third-party platform policies and adjust your workflows accordingly.

9.3 Social Media Platform Policies

When using PublisherKit’s social media integrations, including Facebook comment triggers, automated direct messages, and AI conversation agents, you are responsible for complying with the respective platform’s terms of service, messaging policies, and advertising guidelines.

9.4 No Liability for Third-Party Actions

PublisherKit is not responsible for any actions taken by third-party platforms against your account, including but not limited to: review removal, account suspension, account termination, loss of reviews, loss of sales rank, restriction of account features, or any other penalty or enforcement action. We are not liable for any losses, damages, or costs arising from third-party platform enforcement actions, regardless of whether you were using PublisherKit’s templates or workflows at the time.

10. Email Marketing Compliance

10.1 Your Obligations

You are responsible for ensuring that all email communications sent through PublisherKit comply with applicable laws, including but not limited to:

• CAN-SPAM Act (United States): All commercial emails must include a valid physical mailing address, a clear unsubscribe mechanism, and accurate header information. Unsubscribe requests must be honored within 10 business days.
• General Data Protection Regulation (GDPR) (European Union/EEA): You must obtain explicit consent before collecting and processing personal data of EU/EEA residents, provide clear information about data usage, and honor data subject rights including the right to access, rectification, and deletion.
• Other applicable laws: You must comply with all other applicable email marketing and data protection laws in the jurisdictions where your recipients are located.

10.2 Consent Collection

When using PublisherKit’s forms, funnels, AI conversation agents, or any other data collection tools, you must ensure that appropriate consent is obtained before adding individuals to your contact lists or sending them marketing communications. This includes providing clear information about what the individual is signing up for and how their data will be used.

10.3 Data Processing

To the extent that PublisherKit processes personal data on your behalf, we act as a data processor under GDPR. You, as the data controller, are responsible for ensuring that all personal data is collected, processed, and stored in compliance with applicable data protection laws. You must have a lawful basis for processing personal data and must provide appropriate privacy notices to your contacts.

11. AI-Powered Features

11.1 AI Conversation Agents

PublisherKit may provide AI-powered conversation agents that interact with your readers or prospects on your behalf. You are responsible for:

• Configuring the AI agent’s instructions and behavior.
• Ensuring the AI agent’s communications comply with applicable laws, platform policies, and these Terms.
• Monitoring the AI agent’s conversations and correcting any issues.
• Ensuring that individuals interacting with AI agents are informed that they are communicating with an automated system, where required by law.

11.2 No Guarantee of AI Performance

AI-powered features are provided “as is.” We do not guarantee that AI agents will always respond accurately, appropriately, or in compliance with any specific platform’s policies. You are responsible for testing, monitoring, and supervising AI agent behavior.

12. Templates and Workflow Guidance

12.1 No Legal or Professional Advice

PublisherKit provides email templates, landing page copy, workflow sequences, and strategic guidance as part of the Service. This content is provided for informational and convenience purposes only and does not constitute legal, financial, tax, or professional advice.

12.2 No Guarantee of Results

We do not guarantee any specific outcomes from using the Service, including but not limited to: number of reviews received, email open rates, click-through rates, conversion rates, subscriber growth, book sales, or revenue. Any metrics, benchmarks, or targets mentioned in our documentation, marketing materials, or templates are estimates based on industry data and are not guaranteed results.

12.3 Customization Required

All templates provided by PublisherKit are starting points that require customization by the User. You acknowledge that you are responsible for reviewing, editing, and adapting all templates to your specific situation, audience, and applicable legal requirements before use.

13. Intellectual Property

• Your content: You retain full ownership of all content you create, upload, or store on PublisherKit (emails, landing pages, funnels, contact lists, etc.).
• Our platform: PublisherKit, including its software, design, branding, templates, and documentation, is the intellectual property of PublisherKit and is protected by copyright and trademark laws.
• License: We grant you a limited, non-exclusive, non-transferable license to use the Service for its intended purpose during your active subscription.

14. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. By using PublisherKit, you agree to the collection and use of data as described therein.

15. Service Availability

We strive to maintain high uptime but do not guarantee uninterrupted access to the Service. We may perform scheduled maintenance, deploy updates, or experience outages beyond our control. We are not liable for any loss or damage resulting from downtime.

16. Limitation of Liability

To the maximum extent permitted by law:

• PublisherKit is provided “as is” and “as available” without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
• We do not warrant that the Service will be uninterrupted, error-free, secure, or free of viruses or other harmful components.
• We do not warrant that any templates, workflows, email sequences, or guidance provided through the Service will comply with any specific third-party platform’s policies or result in any specific outcome.
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, book reviews, Amazon account standing, social media account standing, or any other losses arising from your use of the Service.
• We shall not be liable for any actions taken by third-party platforms (including Amazon, Facebook, Google, or any other service) in response to your activities, whether or not those activities were conducted using PublisherKit.
• Our total liability for any claim arising from or relating to the Service shall not exceed the total amount you paid to us in the twelve (12) months preceding the claim.

17. Indemnification

You agree to indemnify and hold harmless PublisherKit, its officers, directors, employees, agents, and affiliates from any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to:

• Your use of the Service.
• Your violation of these Terms.
• Your violation of any third-party platform’s terms of service or policies.
• Your violation of any applicable law or regulation.
• Any content you create, send, or distribute through the Service.
• Any claims made by your readers, subscribers, or other contacts related to communications sent through the Service.
• Any third-party claims arising from your email marketing practices, review solicitation activities, or data collection practices.

18. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States. Any disputes shall be resolved in the competent courts of the State of Delaware.

19. Changes to These Terms

We may modify these Terms at any time. We will notify you of material changes by email or by posting a notice on the platform at least 15 days before the changes take effect. Continued use of the Service after changes take effect constitutes your acceptance of the revised Terms. If you do not agree with the revised Terms, you must stop using the Service and cancel your subscription before the changes take effect.

20. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a competent court, the remaining provisions shall continue in full force and effect.

21. Entire Agreement

These Terms, together with our Privacy Policy and any other agreements expressly referenced herein, constitute the entire agreement between you and PublisherKit with respect to the Service.

22. Contact Us

If you have questions about these Terms, contact us at:

Email: hello@publisherkit.io